Frequently Asked Questions

Add your items to cart on our website and check out. We recommend creating a free account first as it automatically enrolls you in Foodie's Club, so you start earning Foodie Points to redeem for discounts and free gifts from your very first order.

Online banking (FPX), credit/debit card, and TNG eWallet. We do not offer cash-on-delivery.

Message our CS team as soon as possible. We can amend it if the order hasn't shipped yet. Once it's handed to the courier, we can no longer redirect it.

Once an order is placed, it cannot be cancelled. Please double-check your items and delivery details before checking out.

Most codes have a minimum spend, an expiry date, or don't stack with an existing sale price. Check the terms on the banner it came from, or message CS and we'll check it for you.

Head to our Wholesale page for tiered pricing. That's a separate process from a regular online order.

Frozen orders need a minimum of 3 packs so the parcel keeps enough cold mass to stay frozen in transit. Any fewer and it thaws too fast. You can mix and match any frozen meals to reach 3. Individual ready-to-eat items have no minimum quantity. Individual ready-to-eat items have no minimum quantity.

Yes. Both are packed together and delivered via cold-chain. Ready-to-eat food is safe to arrive chilled and can go back to room-temperature storage once it's in your hands.

Note: condensation from cold-chain delivery can make the outer box of a ready-to-eat item look a little soft. That doesn't affect the food inside, but if you'd rather keep the packaging pristine, place frozen and ready-to-eat as separate orders.

Ready-to-eat only: RM8 within West Malaysia, with free delivery from RM150. Sabah and Sarawak rates are calculated by weight.

Orders containing frozen food use refrigerated delivery within Peninsular Malaysia. KL & Selangor: RM20 below RM150, reduced to RM10 from RM150. Other West Malaysia: RM30 below RM300, reduced to RM15 from RM300. A minimum of 3 frozen dishes applies.

If your order includes both frozen and ready-to-eat dishes, your whole order travels together by refrigerated delivery.

Frozen meals travel by cold-chain courier and usually arrive the next working day after dispatch. Ready-to-eat meals are heat-sterilised and shelf-stable, so they don't need refrigeration in transit.

If a frozen parcel is lost in delivery, we'll send a 1-to-1 replacement. If your packaging arrives damaged, or you're unsure about the food's condition, don't consume it. Send us your order number and photos on WhatsApp so we can help right away.

Orders are processed within 3 working days, then handed off for delivery. Frozen travels by cold-chain and usually arrives the next working day. Ready-to-eat follows standard courier timelines; outskirt areas may take a little longer.

Yes. Leave a note in the order's special instructions at checkout, or contact our CS team directly on WhatsApp. We'll do our best to accommodate the date, though we can't guarantee an exact delivery hour, only a best-effort window.

Ready-to-eat ships anywhere in Malaysia, East or West. Frozen currently ships West Malaysia only.

Yes. Our pouches are SGS food-grade certified and tested across 11 chemical and heavy-metal checks, built to handle -40°C to 121°C. Boiling it whole is exactly what it's designed for.

No. Ready-to-eat food is heat-sterilised at 121°C in a sealed pouch with no new contact with air or water. That's what lets it sit at room temperature safely, not an added preservative.

Unopened ready-to-eat meals generally keep for up to 12 months. The printed best-before date and storage directions on the individual pack are the final reference.

Serving size and contents vary by product. Check the serving information and net weight on the individual product page and pack.

No. Unopened ready-to-eat meals are shelf-stable at room temperature. Store them in a cool, dry place and follow the storage instructions printed on each pack. Refrigerate after opening and consume promptly. Frozen meals still require freezer storage.

Follow the directions on the individual pack. Most ready-to-eat pouches can be heated in boiling water for about 3 minutes. For microwave heating, transfer the food to a microwave-safe container; do not microwave the sealed pouch.

Yes. Frozen items (blue tag) must be stored at -18°C until you're ready to heat them. This is different from our ready-to-eat range, which needs no cold storage at all.

No. We flash-freeze immediately after cooking, which locks in moisture and flavour without needing preservatives. That's the whole point of the technology.

Up to 12 months in the freezer, date printed on the pack. Flash-freezing, unlike slow home-freezing, is what keeps it from getting that stale freezer taste or smell. It's frozen at its freshest, not left to sit.

No defrosting needed. Reheat straight from frozen in boiling water for about 15 minutes. Check your specific product page for exact timing.

Frozen packs are portioned for 2 to 3 people, built as a family dish, not a single serve. Check the product page or pack label for exact weight.

Generally yes. It's heat-sterilised and sealed, so it holds at room temperature until the date on the pack, long-haul flights included.

Before you fly: check your airline's and destination's customs rules (meat products can be restricted in some countries), keep it in the original sealed pack with enough shelf life left, and if you've got a long layover somewhere hot, keep it in your carry-on rather than checked baggage.

Customers have done this successfully, including long-haul, as long as it stays frozen. The vacuum seal keeps quality intact.

You'll need an insulated bag or cooler with ice packs or dry ice for the trip, and you should check your airline's and destination's rules first (meat and egg products vary by country, and airlines usually cap dry ice around 2kg and require you to declare it).

Yes. Every product page lists the full ingredient list and nutrition facts, and it's also printed on the pack itself.

Ingredients, allergens and nutritional values vary by product, and the range includes pork-containing products.

Check the ingredient list, allergen information and nutrition panel on the product page and pack. For allergies, pregnancy, medical conditions or other specific dietary needs, follow advice from a qualified healthcare professional. 吃货老板娘 LadyBossFoodie does not make a blanket suitability claim for every customer.

Every RM1 spent = 1 Foodie Point, earned automatically once you're logged in. Redeem them at checkout for discounts or free items. (Full detail on the Foodie's Club page; this is the quick version.)

Yes, 12 months from your last order.

Free-item redemptions can stack with a running product discount (for example, Buy 5 Get RM X off). A store-wide order discount (for example, RM10 off RM100) can't stack with another order discount or promo. One per order.

Send a photo of the damaged item and the outer packaging (with the shipping label) on the day it arrives. We'll sort a replacement or store credit, usually within 3-5 working days.

Message CS with a photo and your order number. Don't consume it if a pack looks swollen or the seal is broken. We take this seriously, log it for our quality team, and will arrange a replacement or store credit.

Store credit. That's our current policy for all resolved cases, whether it's a damaged parcel or a product issue.